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FAQ

Delivery

How much does delivery cost?

All orders over £150 before VAT are delivered free of charge. Our standard delivery charge is £6.50 + VAT. Orders outside of mainland UK have their delivery cost calculated at the checkout or you can contact us for a price. We currently use DPD and Parcel Force.

How long does delivery take?

Our delivery time for non-personalised items is 1 to 3 working days; however this can increase to 4 to 5 working days depending on the supplier. For personalised printed and embroidered items delivery is 7 to 10 working days; a delay in apporval of logo proof could result in delivery being longer than initially expected. Expected delivery times may be affected during periods of high order volume.

Do you deliver outside of mainland UK?

Unfortunately at this time we are unable to ship internationally and orders are only accepted from within the UK.

Can I track my order?

Yes, if you would like to track your order please contact us and we can provide you with your consignment number with either DPD or Parcel Force once your order has been despatched. If you have any queries about tracking your order or the progress of a delivery please contact us at info@safetynetdirect.com or 0845 505 1001, quoting your order number.

Will I be notified when my order is despatched?

At this moment we do not provide notification of when your order has been despatched. If you would like an update on your order contact our customer services on info@safetynetdirect.com or 0845 505 1001. If you have included a mobile number with your order, you will receive a text from our courier informing you of your delivery day, and another text on the day giving you a one hour delivery window.

Returns

What is your returns policy?

All returns must be authorised before they can be processed. You can request a return by contacting us at info@safetynetdirect.com or 0845 505 1001, please have your order number to hand. You must request a return/exchange within 14 days of delivery, and then have an additional 14 days to return the items to us. The items need to be in a resalable condition in their original packaging. All items returned will incur a 20% administration charge which will be deducted from the refund. We do not accept returns on personalised items, unless they are deemed faulty.

Who pays the return postage?

The return postage is the responsibility of the customer, and remains the customer’s responsibility until they arrive back to us, so it is recommended adding tracking or insurance to cover any potential loss. If the item is being returned due to a fault, we will refund the delivery costs after an inspection of the item.

My item is faulty, what can I do?

If your item is faulty or you have been sent the incorrect item please contact us at info@safetynetdirect.com or 0845 505 1001. We will, where possible arrange collection of the items or may ask you to send them back to us for inspection. If have item has been worn we will not process this for a refund.

Customer services

How can I get help or advice?

We have a team of sales advisors who are happy to help with any queries you may have, you can contact them via info@safetynetdirect.com or 0845 505 1001. Our sales advisors are available Monday to Friday 9am to 4:30pm.

What payment methods are accepted?

We accept payments through PayPal and by credit/debit card (excluding Amex). Orders placed over email can also pay via BACS.

Is my payment secure?

We do not store or have any access to credit/debit card details on all orders placed via the website. Orders placed over the phone or via email are processed and the details are not stored. All card processing is done via Realex.

Can I amend my order?

Providing that your order has not been despatched you will be able to make amendments to your customer details, such as the delivery address. Changes to the garments or items ordered can only be completed if the order has not been processed.

Do I have to place an order via the website?

No, you can also place your order via email at info@safetynetdirect.com or via telephone on 0845 505 1001.

Do you offer bulk order discounts?

If you wish to order multiple units of an individual product, we can usually offer a bulk discount on orders over 30 units. Please call us on 0845 505 1001 or email info@safetynetdirect.com to discuss this.

Manufacturers & Products

What sizes are available?

We stock a wide variety of clothing sizes from XXS to 10XL and shoe sizes from 1 to 17. Unfortunately not all of our products are available in these sizes so please check individual items or call our sales advisors on 0845 505 1001.

What products are available?

We have a wide range of clothing available including trousers, shorts, T-shirts, polo shirts, jumpers, hoodies, coats as well as high visibility and flame resistant garments. Our footwear range includes safety boots, shoes, wellingtons and trainers as well as a range of non-safety footwear. Apart from clothing, we supply a range of PPE items including respirators, helmets, gloves, safety glasses, fall arrest equipment and a spill range.

What brands are available?

We stock well’ known brands such as Fruit of the Loom, Portwest, 3M, JCB and Gildan – for a full list of our brands available click here. We are always adding new brands to our website, if you can’t find what you are looking for please give us a call on 0845 505 1001.

Why can't I see the size/colour that I want?

If it does not show the colour or size that you require then it may mean that it is not in stock with our supplier, please call us and we will be able to provide you with a delivery date.

Why have I been informed that an item is not in stock when it was in stock when an order was placed?

Our stock levels are not 'real time' and are updated throughout the day. This can mean that in some instances an item showing in stock is no longer available. We aim to inform you of this within 1 working day.

How do I know what size to order?

All manufacturers sizing differ slightly, we have a sizing chart on each individual product page. However, if you have any queries, please call us on 0845 505 1001.

I cannot find the item I am looking for

We are always adding new items to our website and brands are often introducing new products. If you can’t find what you are looking for, please email us at info@safetynetdirect.com or give us a call on 0845 505 1001.

Do you provide samples?

We can provide samples, if you would like to try an item before placing a bulk order we can send one out to you. Due to cost of administration, samples are charged in full, and can be used in a future order or if it is not suitable you can send it back to us for a refund.

Print, Embroidery & Design

How much is print and embroidery?

A small embroidery or print is charged at £2.95 + VAT and a large embroidery or print is charged at £3.95 + VAT. For all orders under £150 before VAT, a one off logo set up fee of £14.95 + VAT is required. These prices are subject to change depending on logo size and/or stitch count.

What formats are accepted for my logo?

For embroidery we accept most formats including jpeg, pdf, eps or a clear photograph of your existing logo. For print design we accept vector, jpeg, cdr, pdf and eps.

How can I see a proof of my logo and how will I receive this?

Once an order has been placed and we have processed the design, a proof of your artwork will be emailed over for approval before printing or embroidery takes place. To ensure there are no delays in your order please reply to us in writing for permission for production, or to request any amendments. Once a logo has been approved we are not responsible for any errors.

How long will my proof take to get to me?

We aim to get proofs emailed over within 5 working days of an order being processed. However in busy periods this can be slightly delayed.

I already have a logo set up with yourselves, why have I still been charged?

Once we have your logo set up we will no longer require a logo set up fee (£14.95 + VAT), however the cost of the print/embroidery will still be required. The cost of this is £2.95 + VAT for a small logo, or £3.95 + VAT for a large logo. Pricing is subject to change depending on size and/or stitch count.

How do I place an order for personalised workwear?

Once you have selected the garment you wish you have personalised on our website and selected the size and colour you require, please select the correct option from the drop down menu entitled ‘Add Logo?’ If you have had your logo processed from us previously select “Logo previously supplied/set up”, if it is a new logo please select how many logos you require. Then upload the image of your logo, and select the logo position, the appropriate cost will then be added onto the garment at the checkout.