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Terms & Conditions

These terms and conditions shall apply to all orders placed between safetynetdirect.com and its customers whether it is a repeat or new order. These terms and conditions do in no way restrict or hinder the customer of any of their statutory rights. Safetynetdirect.com is the trading website of TCS Janitorial Supplies. We are registered in England No: 03981128, VAT No: 752563033.

Orders

- Any typing error, clerical or other error in any sales literature, quotation, acceptance of order, invoice or other document shall be subject to correction without any liability on our part

- All pricing shown is correct at the time of entering the information; safetynetdirect.com reserves the right to amended pricing without prior notice

- No order submitted shall be deemed accepted until confirmed in writing

- Pricing of personalised goods may vary depending on the size and/or amount of stitching on said logo

- Where possible the website shows live stock levels, however on occasion there may be discrepancies. The customer will be notified of this within 1 working day, they then have the right to cancel the order, accept an alternative or wait for stocks to become available

- Colour samples shown on the website may not be an exact match of the actual garment

- Communication will only be made via email between safetynetdirect.com and the customer

- When placing an order on the website the customer confirms that all information given is complete and correct

- Any orders placed is used as confirmation of agreement to our terms and conditions

Cancellation

- Orders can only be cancelled and customer information amended before the order is processed and despatched, after which the customer is responsible for the return of the items. Changes to garments or items ordered can only be completed if the order has not been processed

- The logo setup fee will not be refunded should the logo be set up/designed before the customer requests cancellation

- Safetynetdirect.com reserves the right to refuse any orders that include copyrighted images or phrases and offensive images or language

Payment

- Pricing shown includes net price and gross price

- All payments must be made in advance. All goods ordered by the customer shall be paid for in advance when placing an order

- Orders will not be processed and deliveries will not be made until all payments have been received

- Accepted forms of payment are all major credit/debit cards and PayPal. Orders placed via email can also be paid for via BACS transfer.

Warranties

- Damages or shortages have to be reported in writing within 3 working days of receipt of goods

- Any damaged parcels must be checked in front of the courier and signed for accordingly

- Where a valid claim is made we will ensure that the goods are replaced free of charge or refund the incorrect/damaged items

Delivery

- Orders over £150 before VAT are carriage paid

- All orders under £150 before VAT will receive a small handling charge of £6.50 + VAT, deliveries outside of mainland UK will have the carriage calculated at the checkout

- Deliveries only take place within the UK

- Deliveries take 1 to 3 working days, but can increase to 4 to 5 working days. Delivery for personalised items take 7 to 10 working days. During busy periods this can be extended. Every effort will be made to deliver goods within the allocated time but no responsibility will be accepted for late or non-delivery

- Items required to be delivered in separate instalments, will require a separate delivery charge if the customer is aware of the separate deliveries before an order is placed

- If the customer fails to take delivery of the goods or fails to give adequate delivery instructions then safetynetdirect.com reserves the right to cancel the order and process a refund minus delivery costs

Returns

- All returns must be authorised before they can be processed, a request can be made by emailing info@safetynetdirect.com or calling 0845 505 1001. The returns that are can be accepted is at the discretion of safetynetdirect.com

- All items must be returned in original packaging, must be unworn, un-personalised by the customer, clean of smells and/or pet hair

- The customer has 14 days from delivery to request a return then additional 14 days to send the items back

- The return postage is the responsibility of the customer. We will not be held responsible for any parcels lost in transit

- All goods returned unless faulty will receive a 20% administration charge deducted from the refund

- Any refunds processed will not include the delivery costs

- No personalised workwear or items will be accepted for a return unless deemed faulty

- Returns that are deemed our fault whether it be incorrect item sent or incorrect size/colour sent the return postage costs will be refunded

- All refunds can take up to 14 days to be processed

Personalisation

- Advertised pricing of logos may increase due to sizing and/or stitch count

- Customers wishing to change design must request so in writing but safetynetdirect.com reserves the right to charge the customer any additional costs and will notify the customer at the time of request. The delivery time frame could increase due to any changes requested

- No orders with new artwork will be completed until confirmation has been given by the customer to go ahead with the order and the artwork has been approved

- We will not be held responsible for any delays with personalised items due to the customer not approving logo artwork in a prompt manner

- Once a logo artwork has been approved in writing by the customer no returns will be accepted unless the items are deemed faulty

Liability

- Safetynetdirect.com do not accept any liability for any errors on the website and reserve the right to amend pricing, information, specifications and descriptions of goods and products

- Any errors in pricing will be notified to the customer as soon as possible. We are under no obligation to fulfil any orders for items that are advertised at an incorrect price.

- Every measure has been taken to ensure all product images and colours are correct, however we cannot be held responsible for any discrepancies between images and actual products

- We will have no liability for any delays in delivery or orders being fulfilled. Our delivery times are approximations

- We will not be responsible or liable for any loss of material or content uploaded through the website

Complaints

- Any complaints can be made to info@safetynetdirect.com and the information will be dealt with in an effective and efficient manner